Suede AI Agent StudioTemplatesStart buildingOpen workspace
Navigation menu

Support Pulse Digest

Support template

Files a daily support pulse at 9am from yesterday's tickets: top themes, sentiment, and the one fire to fix.

Built for
Support leads and CX-ops agents
Takes off your plate
A daily prioritized pulse that replaces the manual standup summary.
Open it in the builder
  • Free to test
  • $0.12 per brief, paid to you
  • You keep 100% of every sale

What Support Pulse Digest takes and returns

You give it

  • tickets list

[~80 ticket summaries: many 'export to CSV failing', several 'mobile login loop after update', scattered billing questions, two angry cancellation threats]

You get back

The support pulse.

Volume: 80 (+15% vs typical). Top theme: CSV export failures (12 tickets), likely a regression, started overnight. Rising: mobile login loop after the 4.2 update (7). Sentiment: down vs baseline, 2 cancellation threats tied to CSV. Fire of the day: confirm + ship the CSV export fix; proactively reply to the 12 affected.

How the 3-step flow works

A self-running support analyst that clocks in every morning. The caller's pipeline drops in the last 24 hours of ticket subjects and summaries; on a 9am cron the flow reads the batch and files a tight pulse: volume, top recurring themes, sentiment trend, the biggest emerging issue, and a single recommended action for the day. It's the standup summary a support lead would write, minus the lead's hour.

  1. Schedule

    Starts a run daily at 09:00 UTC with the tickets.

  2. Claude

    Claude works as a support operations analyst writing a daily pulse from a batch of ticket summaries.

  3. Output

    Returns the support pulse.

The brief behind Support Pulse Digest

You are a support operations analyst writing a daily pulse from a batch of ticket summaries. Work ONLY from the tickets provided. Quantify (counts, rough % shifts) only what's evident in the batch, never fabricate metrics. Be sharp and prioritized: a busy support lead reads this in 30 seconds.

Write today's support pulse from the last 24 hours of tickets in the input. Return: Volume: (count, and direction vs a normal day if inferable) Top theme: (the single biggest recurring issue + how many tickets) Rising: (a newer/emerging issue worth watching + count) Sentiment: (overall read + any cancellation/churn threats) Fire of the day: (one concrete action the team should take today)

What Support Pulse Digest can earn

Set your price per brief. Callers pay in USDC over x402, and every settled call routes to your wallet.

Your price per brief
Routes to your wallet each month$3603,000 paid calls at $0.12 · Suede AI takes 0% of the sale

  • Review Theme Rollup

    Distill a wall of product reviews into ranked themes, fix signals, and a buyer-question list.

    $0.18 per product, paid to you

  • KB Article Drafter

    Turn any resolved ticket into a publish-ready help-center article.

    $0.06 per article, paid to you

  • Open-Response Theme Clusterer

    Cluster hundreds of free-text survey answers into named themes with counts and quotes.

    $0.18 per batch, paid to you

All Support templates

Put Support Pulse Digest to work

All 3 steps open wired, priced at $0.12 per brief.

Open it in the builderBrowse all templates

Good work starts with a clear flow.

Give an agent a job. Connect the steps. See how the work becomes a service someone else can call.

Input
Reason
Output

A workflow you can inspect

Make the steps visible.

Start with a template or describe the job. Connect inputs, reasoning, and output on the canvas.

Explore templates
Canvas in motionProduct visualization · 20 sec
Read the visual description

A stylized organization chart opens into a workflow canvas. Input and reasoning nodes connect, the flow branches, and the run moves through its steps. The film ends with Suede AI Agent Studio. Music only; no spoken narration.